|
|
 |
| | |
|
|
Customers
|
|
Scott Bradley, Rock Creek Jr. & High School, St. George, KS
|
|
Kelly Collins Circle, LifeNet
|
|
Fran Ringle, VIP Club Director, Bank Midwest
|
|
Cheryl E. Martin, Lenexa, KS
|
|
Danika White, Maryville R-II High School
|
|
Jackie Murtha, First Bank of Missouri
|
|
Angie Wolters, Northwest Missouri State University
|
|
Yvonne Lean, Ambassador Tours
|
|
Bob Levy, Chillicothe High School
|
|
James C. Crum, Business & Institutional Services, Park University
|
|
Heather Elliott, KVC Behavioral Healthcare
|
|
Sheri McCoy, AVP/Ambassadors Coordinator
|
|
Jean Hatfield, Johnson County Library
|
|
Nancy L. Elder, Kansas City Tomorrow
|
|
Victor and Danette Velez , Grace United Methodist Olathe, KS
|
|
Brent Woods, Adult Leader of BSA Troop 186
|
|
Dave Anderson, Fellowship Ministries, Tempe, Arizona
|
|
Colleen Watson, Firstar MESA
|
|
| |
I have been directing bands for 23 years and have taken my high school bands on 6 major trips over that time span including trips to the Liberty Bowl, Cotton Bowl and Disney World. In late March of this year I will be taking my band to Disney World to perform once again. I've utilized several bus companies for trip transportation over the years including Arrow, Kincaid and for my last two trips - Disney World and the Cotton Bowl - I have contracted with Heartland Motor Coach. Of all the companies I have worked with I have been most satisfied with Heartland and have contracted them for our Disney trip this spring. I have done so for the following reasons:
1. Very reasonable prices.
2. Up to date, clean and safe buses.
3. Well-trained, courteous and professional drivers.
The above three items seem reasonable to expect, but up to the time of my trips with Heartland, a contracted bus company had not met all three expectations on one trip. Heartland was the first and I recommend them without reservation.
|
|
|
Scott Bradley, Band Director, Rock Creek Jr. & High School, St. George, KS
|
|
|
|
|
|
|
Thanks so much for all your help in organizing our transportation to the memorial service for our fallen crew. It was a very stressful time for us to say the least, and not having to worry about coordinating transportation, food, getting directions, etc. helped out tremendously. Your sensitivity and professionalism during our time of need is appreciated by all of us here at LifeNet of the Heartland.
|
|
|
Kelly Collins Circle, Business Manager, LifeNet
|
|
|
|
|
|
I wanted to take a few minutes and express appreciation for superb services provided by Heartland Motorcoach. Your company seeks to provide the best motorcoach transportation available.
Your office support is pleasant and professional to work with when obtaining quotes, schedules and general information. Your coaches are well maintained and clean. Heartland drivers always seek to provide a safe and pleasant experience for our guests, keeping promptness and professionalism as a priority.
Heartland Motorcoach has been a true partner with Bank Midwest in every way, including our overnight and extended tours. As you know, I am partial when it comes to having the best driver for our tours. However, the enclosed follow-up surveys reflect the experiences and comments from our VIP customers on recent tours. This is only a small representation of past tour surveys.
Again, thank you for the quality services and teamwork provided by your company to make Bank Midwest the best at offering group travel to its VIP customers.
|
|
|
Fran Ringle, Assistant Vice President, VIP Club Director, Bank Midwest
|
|
|
|
|
|
This letter is to express my thanks for the service that your company provided for the Jack & Jill of America, Inc. National Convention, July 20-25, 2004.
The services and your employees were outstanding. The coaches were always punctual and the drivers always had a smile.
Mark & John were always most helpful and accommodating when every I called regarding changes and updates, which believe me there were plenty. Your company was recommended by one of our own members of the organization.
I have retained your information and if I am every in need of motor coach transportation, I will be sure and contact your company.
Again, thanks you for assistance and service.
|
|
|
Cheryl E. Martin, Jack & Jill of America, Inc., Lenexa, KS
|
|
|
|
|
|
As a band director with ten years of experience I had heard horror stories from many of my colleagues about bus companies with ill maintained equipment or rude drivers. So when took the job at Maryville last year, which also happened to be the year of a major trip, I immediately started checking out the bus company that had been contracted to transport us to Florida. What I heard from everyone I talked to was that Heartland was an outstanding company with great drivers and that I should relax and enjoy the ride.
I am happy to say that The Maryville Marching Spoofhounds had the opportunity to enjoy Heartland's outstanding service last December on a trip to Orlando and Tampa Bay, Florida. During our journey with Heartland We had the opportunity to enjoy the following things about Heartland:
1. Their drivers were outstanding. They were very professional, but also got along very well with the students, parents and staff on the trip. They drove carefully with attention to where they were at all times, which resulted in a relaxing trip for me.
2. Their equipment was in excellent shape and they had a plan to deal with any problems that occurred. When one of our busses developed a problem it was deal with immediately and in a manner that allowed us to stay very close to the schedule that had been set.
3. Heartland's customer service before and after our trip was outstanding. Because our trip fell on my very first year in the district I inherited the trip, transportation and all. Heartland never failed to answer any questions I had and were very helpful in clarifying how we could work together as a team to make this trip go smoothly.
Traveling with three busses of students and parents can be very stressful. I am happy to say that Heartland did everything in their power to make sure that our trip went as smoothly as possible and I will not hesitate to call on their services when we travel again in two years. If anyone should have questions about our experience with Heartland, please feel free to contact me at (660)562-4168 or e-mail me at whitdan@maryville.k12.mo.us.
|
|
|
Danika White, Director of Brands, Maryville R-II High School
|
|
|
|
|
|
I wanted to let you know how pleased we were with the service that you and the bus drivers provided us last night. There were so many compliments from the group, I stopped counting.
You and your company should pride itself on the services that you provide. I can count on you to be prompt, as well as providing first class transportation.
You can rest assured that I will use your services again and will highly recommend it to anyone that asks.
Please pass this note of appreciation to your staff as well as your owners.
Again, thank you providing a quality evening for our seniors.
|
|
|
Jackie Murtha, Vice President, First Bank of Missouri
|
|
|
|
|
|
Consistent with Northwest's Culture of Quality movement, the Purchasing Department has developed a system of tracking vendor performance to provide the best possible working relationship with each of our vendors. This fiscal year's rating has been determined as follows:
Excellent = 0%
Above average = 1-10%
Average = 11-20%
Below average = 21-31%
Poor = 31-100%
Between July 1, 2002 and June 30, 2003, the Purchasing Department issued 5 purchase orders to your company. During that period, our records indicate that 0 out of 5(0%) had problems. Your company's vendor performance has been rated as Excellent.
Northwest's goal is to improve performance. Thank you for your support and providing this quality of service to Northwest. We look forward to working with your company.
|
|
|
Angie Wolters, Northwest Missouri State University
|
|
|
|
|
|
I wanted to take the time to tell you about the great people you having working for you.
I had the pleasure of recently working with Bob Ringle, Richard Klindt, Jim Martin, Doug Everett, Ken Hemdon, and Larry Chambers with the Truman High School Band on their Canada trip.
We did have some problems, but all in all we had a good trip. I think communication was the greatest problem. Evidently, Bob was not informed by Heartland, that Jana Waits was representing Four Seasons Travel, who had contracted with Heartland Coach Company. Had he known this from the onset, he would have handled some of the difficulties differently. Bob did an excellent job of leading and caring for his drivers and 300 people! He prepared the route ahead of time and informed his drivers of the route. He was in communication with them at all times. All of drivers were great! I really enjoyed working with them. They were courteous, drove carefully, and were on time.
I would like to suggest that when planning a trip in Canada, the dispatcher should take into consideration, traffic and speed. We had to travel through large metropolitan areas, which caused delays and then were impeded by the speed limit. A few extra hours would have helped at the beginning of the tour.
I hope that I have an opportunity to work with Heartland Coach Company again. I will keep you in my files for future reference.
|
|
|
Yvonne Lean, Tour Coordinator, Ambassador Tours
|
|
|
|
|
|
Thanks so very much for making our trip and a potentially difficult situation most pleasant. Our students made so many comments on how nice and accommodating you were to our entire group.
As you know the circumstances of this trip and its preparation or lack thereof made for several headaches, your professionalism and courtesy helped make this trip not only very enjoyable but also a huge success.
I will be scheduling next year's trip in the next few weeks, there is no need to send a bid or be concerned, and your company will be transporting the Choralier's for years to come. One small issue that we need to address, I want you to drive the coach.
You were great and once again my thanks to you and your company for a wonderful experience.
|
|
|
Bob Levy, Principal, Chillicothe High School
|
|
|
|
|
|
As we come to the close of our athletic activities for this academic year I want to express my appreciation for the outstanding support and service we have received from your company.
Your buses were always on time, clean and ready to go. The service provided on each trip was very much appreciated by coaches, athletes and staff.
I don't remember how many schedule changes we had nor how many last minute requests we threw at you. Your response was always positive and you came through for us. I know that a couple of times you simply did not have a bus available and I sensed a real disappointment on your staff's behalf that they could not provide service to us.
Even though this is a business transaction Park university has come to sense it as more of a partnership relationship. The fact that you already have the signed 2003-2004 transportation contract in your files speaks volumes regarding your service.
|
|
|
James C. Crum, Director, Business & Institutional Services, Park University
|
|
|
|
|
|
|
I am writing this letter to inform you of the wonderful experience we had with Heartland Motor Coach. Every person from your company that I came into contact with was very nice and easy to deal with. Our driver, Earl, was fantastic! He made the evening more enjoyable for all of our passengers. I will definitely recommend Heartland to anyone I speak to your Motor Coaches. Thanks you for your wonderful customer service.
|
|
|
Heather Elliott, Training Coordinator, KVC Behavioral Healthcare
|
|
|
|
|
|
We have used Heartland Coach since 1992 and have never been disappointed in the quality of their service. I always enjoy working with John Nichols. We have such a great working relationship and he's always so accommodating. The drivers are professional and always on time. We have been very happy doing business with Heartland Coach and look forward to our continued relationship.
Thank you for always providing "top-notch" service. I appreciate, and more important, our customers appreciate the "extra-mile" the drivers go in order to make our tours the best they can be.
|
|
|
Sheri McCoy, Heritage Bank, AVP/Ambassadors Coordinator
|
|
|
|
|
|
On behalf of the librarians who chartered a bus from you for a recent trip to Fargo ND, I would like to say "thank you" to all of your staff for making our trip an enjoyable one. The bus was clean and comfortable, John Nichols was responsive and helpful and your office staffs were prompt in answering any questions we had.
In particular, through, I'd like to commend Larry Chambers, our driver. Not only was he an excellent driver who made the ride smooth and worry-free, but he was also a lot of fun! His pleasant, helpful manner in working with everyone on the bus and with everyone at the conference we attended was appreciated by all. Even when we added an extra "mall run" and a trip to a casino to the itinerary, he was gracious and accommodating. His assistance and sense of humor were especially appreciated by conference planners and by me.
Thank you for helping to make our trip a wonderful experience.
|
|
|
Jean Hatfield, Johnson County Library
|
|
|
|
|
|
We want to thank your company, and especially Kim Phlugradt, the driver, for the service last Wednesday, October 2, 2002 for our tour of the urban core areas of Kansas City, Missouri and Kansas City, Kansas. Her smile and efficiency were very much appreciated. The bus was just the right size and we will possibly want the same bus next year.
We look forward to working with you in the future.
|
|
|
Nancy L. Elder, Program Coordinator, Kansas City Tomorrow
|
|
|
|
|
|
I just wanted to express my appreciation for your part in providing the most successful Junior High mission trip that I've ever been a part of. We were trying something new in taking a chartered bus, and there was some who were unsure they would like it. Everyone ended up loving it! Parents felt safer sending their kids off with a professional driver; kids got to visit and interact with the whole group; and we as leaders were impressed with every aspect of your company. But the best part was the driver!
Dave Woolery was a gift from God to our group. His attitude was always positive and patient. He shared in the work load of our mission and encouraged the kids to achieve their potential. He was professional yet personal, efficient yet people-oriented, quiet and reflective yet overflowing with genuine love.
Thank you Heartland for a wonderful experience and for your process of driver selection - it was an experience of a lifetime!
|
|
|
Victor and Danette Velez , Directors of Youth and Young Adults , Grace United Methodist Olathe, KS
|
|
|
|
|
|
I just wanted to drop you a quick "thank you" on our recent Boy Scout Summer Camp trip to Wisconsin. Everyone had a great time while we were there and Heartland Motor Coach provided an excellent traveling experience going there and coming back. We couldn't have been more pleased with the bus as well as our bus driver, Bob Svec. He was courteous and funny, while also being professional and very accommodating to our needs. And more importantly, he made us all feel safe. The bus was in excellent condition and everyone, especially the boys, loved it. I also might mention that when we made a switch of drivers in Iowa we were equally as pleased to have Kim as our driver.
Thanks for a great experience and a big difference from previous years when we used another bus company. We certainly plan on using Heartland next year when plan our next summer camp in 2003.
|
|
|
Brent Woods, Adult Leader of BSA Troop 186
|
|
|
|
|
|
In the summer of 2000 we chartered 2 coaches from you for 3-week concert tours by a huge big band from Sweden and a youth choir from Sweden. Holy Week, 2001, we chartered another coach for yet another choir from Sweden. All three tours were fantastic. The coaches were excellent; the drivers were absolutely "the best".
Over the past 25 years I have chartered many coaches from many companies....never have we had the service that we have had from Heartland. Next year the groups that came in 2000 are coming back. Both of them are absolutely excited that Heartland coaches and drivers will take them from town to town and church to church!
Why in the world would anyone use any company other than yours?....that's the question!! The answer is simple: they just don't know any better!!
|
|
|
Dave Anderson, President, Fellowship Ministries, Tempe, Arizona
|
|
|
|
|
|
I wanted to take this opportunity to thank you for the good services I receive from your company.
In my job I plan lots of trips and use a good number of motor coaches during the year. In the past I have used various motor coach companies and I never knew what kind of coach and drivers they were going to send me, which always make me quite anxious. However, for the last several years I have used Heartland Motor Coach Company exclusively and you have taken good care of me in providing top of line coaches and good drivers. Obviously, you have made my life much easier and I appreciate that!
I also want to mention your staff has been most accommodating and pleasant to work with.
I am very happy doing business with your good company and I look forward to many more years of great service.
|
|
|
Colleen Watson, Vice President , Firstar MESA
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
 |
|
|
 |
|
|
|
|
| $50 Internet Promo |
 |
| We are pleased to offer a $50 credit toward any bus charter booked by any clients who have not booked in the past 24 months. Fill out our RFQ to book your charter(s) and mention our Internet Promo. | | |
|
|
 |
|
 |
| |
|
|
|
|
|